SriLankan Airlines has upgraded its passenger services at Bandaranaike International Airport (BIA) by introducing self-service check-in and self-bag-drop services. This initiative is designed to redefine the travel experience, prioritizing convenience and efficiency. The self-service kiosks, located in the departure terminal of BIA, aim to minimize waiting times during peak periods, providing passengers with a streamlined check-in process.
Passengers can now independently complete the entire check-in procedure, including flight check-in, seat selection, and the printing of boarding passes and bag tags. Following this, they can efficiently drop off their luggage at the self-bag-drop facility, proceeding directly to the boarding gates after emigration clearance.
This development is in line with SriLankan Airlines’ broader digitalization strategy and supports the IATA Fast Travel initiative to enhance the overall travel experience. SriLankan Airlines, as the official ground handler for all airlines operating out of BIA, handles over 550,000 passengers and their luggage monthly. The introduction of these self-service facilities not only sets a new standard for airport convenience but also enables the airline to manage the check-in process more efficiently to meet the demands of growing passenger numbers.
Chamara Perera, Group Head of Information Technology of SriLankan Airlines, expressed excitement about the launch, stating, “We are ecstatic to equip our airline’s hub with the best-in-class self-service technology, elevating passengers’ pre-flight experience to another level. This initiative not only allows travelers flying out of BIA to bypass queues at the check-in counters entirely but also marks a significant step forward in Sri Lanka’s roadmap to digitally transform the country’s airports. As the national carrier, we are proud to lead this project, enhancing the passenger experience on our journey towards contactless travel.”
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